Support
Returns & Refunds
Simple Policy. Fair Support.
No Returns. No Exchanges. Fair Support.
Because board games contain multiple components, are collectible in nature, and may be vulnerable to misuse, we generally do not accept returns or exchanges.
Returns / Exchanges Not Accepted For
- Change of mind
- Ordered by mistake
- Better price elsewhere
- Didn't like gameplay
- Difficulty level mismatch
- Wrong expectations after opening
- Minor print variation / publisher revisions
- Buyer remorse
- Delayed delivery due to courier (unless extreme and unresolved)
- Opened products
- Used products
Exception: Damaged Delivery
If your order arrives damaged in transit, contact us within 48 hours with:
- Order number
- Photos
- Mandatory unboxing video
Depending on the case, we may offer:
- Store credit
- Partial refund
- Replacement (if feasible)
- Return & refund
Refund Timelines
Approved refunds are processed to the original payment source only. Typical timelines after initiation:
| Payment Method | Timeline |
|---|---|
| UPI | 1–5 business days |
| Cards | 3–7 business days |
| Netbanking | 2–7 business days |
Banking timelines may vary.
Missing Components / Publisher Defects
If a factory-sealed game has missing components or manufacturing defects, we'll help coordinate support as best possible.
Final Decision
All claims are reviewed fairly on a case-by-case basis. Abuse, false claims, edited videos, or suspicious activity may be declined.
Authenticity Promise
100% Original Games. Always.
We source our catalogue through:
- Authorized distributors
- Trusted import channels
- Established supply partners
No knockoffs. No counterfeits. No mystery copies.
Only games we'd proudly put on our own table.
Still have questions?
WhatsApp us or drop us an email — we're a gamer-run store and we'll be straight with you.
Contact Us