Help Centre
Frequently Asked Questions
Orders & Shipping
Yes, we ship across India.
Free above ₹5,000.
Flat ₹200.
Sometimes. WhatsApp us at +91 8951577071 and we'll confirm.
Usually 2–10 business days depending on city. Bengaluru same/next day where feasible, metro cities 3–8 days, Tier 2/3 cities 4–10 days, remote zones 7–14 days.
Yes, once shipped you'll receive shipment details via email / WhatsApp.
Currently no.
Products & Authenticity
Yes. 100% original games only. We source through authorised distributors, trusted import channels, and established supply partners. No knockoffs, no counterfeits.
Only brand new products.
Not Yet.
No.
Curated catalogue, gamer-run store, careful packing, original imports.
Mostly yes. Any exceptions will be listed on the product page.
Sometimes publishers revise editions, inserts, or artwork. We'll note any significant differences we're aware of.
Payments
No. Prepaid only.
Yes — it's our preferred method.
Not directly from us. Your payment gateway may offer options at checkout.
Yes.
Yes, on request.
Account & Checkout
No. An account is required to place an order.
It helps with tracking, support, order history, and faster future checkouts.
Before dispatch only. Contact us quickly via WhatsApp.
Before dispatch only.
Contact us quickly at +91 8951577071 and we'll sort it out.
Damage Claims
Message us at support@owlsonboard.com or WhatsApp +91 8951577071. We understand collectors care about box condition.
Yes, it's mandatory for transit damage claims. It should be continuous, unedited, and show the sealed package before opening.
Within 48 hours of delivery.
Board Game Discovery
Start with ticket-to-ride style gateway games, party games, and cooperative titles — great for all ages.
Abstract strategy, duel card games, and tactical titles work brilliantly for two players.
Eurogames, worker placement, and engine builders are excellent starting points for adults who want depth.
Start with light gateway games and grow upward as you get comfortable with more complex mechanics.
Great social experiences without screens — a fun way to reconnect with family and friends.
Preorders
We currently collect interest first, not blind payments.
Usually after stock clears Indian customs or lands reliably.
Yes, before payment confirmation.
Contact & Support
WhatsApp is preferred: +91 8951577071.
support@owlsonboard.com
anurag@owlsonboard.com
Usually fast, especially on WhatsApp.