Question 1

Do you ship across India?

Accepted Answer

Yes, we ship across India.

Question 2

Is shipping free?

Accepted Answer

Free above ₹5,000.

Question 3

How much is shipping below ₹5,000?

Accepted Answer

Flat ₹200.

Question 4

Same day delivery in Bengaluru?

Accepted Answer

Sometimes. WhatsApp us at +91 8951577071 and we'll confirm.

Question 5

How long does delivery take?

Accepted Answer

Usually 2–10 business days depending on city. Bengaluru same/next day where feasible, metro cities 3–8 days, Tier 2/3 cities 4–10 days, remote zones 7–14 days.

Question 6

Can I track my order?

Accepted Answer

Yes, once shipped you'll receive shipment details via email / WhatsApp.

Question 7

Do you ship internationally?

Accepted Answer

Currently no.

Question 8

Are your games original?

Accepted Answer

Yes. 100% original games only. We source through authorised distributors, trusted import channels, and established supply partners. No knockoffs, no counterfeits.

Question 9

New or used?

Accepted Answer

Only brand new products.

Question 10

Do you sell pre-loved games?

Accepted Answer

Not Yet.

Question 11

Open-box deals?

Accepted Answer

No.

Question 12

Why buy from Owls on Board?

Accepted Answer

Curated catalogue, gamer-run store, careful packing, original imports.

Question 13

Are games in English?

Accepted Answer

Mostly yes. Any exceptions will be listed on the product page.

Question 14

Can components differ from photos?

Accepted Answer

Sometimes publishers revise editions, inserts, or artwork. We'll note any significant differences we're aware of.

Question 15

COD available?

Accepted Answer

No. Prepaid only.

Question 16

UPI accepted?

Accepted Answer

Yes — it's our preferred method.

Question 17

EMI available?

Accepted Answer

Not directly from us. Your payment gateway may offer options at checkout.

Question 18

GST included?

Accepted Answer

Yes.

Question 19

Tax invoice available?

Accepted Answer

Yes, on request.

Question 20

Guest checkout available?

Accepted Answer

No. An account is required to place an order.

Question 21

Why is an account mandatory?

Accepted Answer

It helps with tracking, support, order history, and faster future checkouts.

Question 22

Can I cancel an order?

Accepted Answer

Before dispatch only. Contact us quickly via WhatsApp.

Question 23

Can I change my address?

Accepted Answer

Before dispatch only.

Question 24

Duplicate order by mistake?

Accepted Answer

Contact us quickly at +91 8951577071 and we'll sort it out.

Question 25

My box arrived dented.

Accepted Answer

Message us at support@owlsonboard.com or WhatsApp +91 8951577071. We understand collectors care about box condition.

Question 26

Is an unboxing video needed for claims?

Accepted Answer

Yes, it's mandatory for transit damage claims. It should be continuous, unedited, and show the sealed package before opening.

Question 27

What's the claim window?

Accepted Answer

Within 48 hours of delivery.

Question 28

Best board games for families in India?

Accepted Answer

Start with ticket-to-ride style gateway games, party games, and cooperative titles — great for all ages.

Question 29

Best two-player games?

Accepted Answer

Abstract strategy, duel card games, and tactical titles work brilliantly for two players.

Question 30

Good strategy games for adults?

Accepted Answer

Eurogames, worker placement, and engine builders are excellent starting points for adults who want depth.

Question 31

New to modern board games?

Accepted Answer

Start with light gateway games and grow upward as you get comfortable with more complex mechanics.

Question 32

Why modern board games?

Accepted Answer

Great social experiences without screens — a fun way to reconnect with family and friends.

Question 33

Do you take preorders?

Accepted Answer

We currently collect interest first, not blind payments.

Question 34

When do you take payment?

Accepted Answer

Usually after stock clears Indian customs or lands reliably.

Question 35

Can I cancel a preorder interest?

Accepted Answer

Yes, before payment confirmation.

Question 36

Best way to reach you?

Accepted Answer

WhatsApp is preferred: +91 8951577071.

Question 37

Email?

Accepted Answer

support@owlsonboard.com

Question 38

Escalation?

Accepted Answer

anurag@owlsonboard.com

Question 39

Response time?

Accepted Answer

Usually fast, especially on WhatsApp.

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